FixTunes Support

We are proud of our software and hope it works perfectly for you from the first day. However, if you do happen to run into any issues, we are here to help. You can use this page to get answers to some of the most common questions we get or to contact us with a problem or question.

Missing Purchase Code?

Need to look up your Purchase Code? Click here.

Billing Inquiries

If you have purchased FixTunes and experience a problem with billing, please submit a billing inquiry. Do not use this form for asking questions about or reporting problems with the FixTunes software.

Software Issues and General Questions

We will post known bugs and issues we are working on here. If you are experiencing one if the issues below, click the link for more information.

(Updated 11/19/08): Mac Version crashes on start for non-english versions
(Updated 11/19/08): "Invalid Data" Error on Mac Version
(Updated 10/29/08): Wrong artwork being added to song on Windows
(Updated 10/23/08): In version 4.8 all songs being unidentified
(Updated 10/23/08): Album art not updating in Windows version
(Updated 10/23/08): Memory leak / computer running slow in Windows
(Updated 10/23/08): Program hangs and doesn't respond in Windows
(Updated 10/23/08): What happened to the forum?

Otherwise, submit a support request.